FAQ
Welcome to the Belona FAQ page. Here you'll find answers to commonly asked questions about our products, services, and policies. If you have any further inquiries, please feel free to contact our customer support team at support@belona.shop
General Questions
1. What is Belona?
Belona is an online store specializing in premium quality ties for men. We offer a curated selection of ties crafted from the finest materials, designed to complement various styles and occasions.
2. How can I contact Belona for assistance?
You can reach our customer support team via:
Email: support@belona.shop
Phone: +1 7869 276952
3. Where is Belona located?
Belona operates online, with our headquarters located at: 223 Bedford Ave, Brooklyn, NY 11211, United States
Ordering and Shipping
4. How do I place an order?
To place an order, simply browse our website at www.belona.shop, select the items you wish to purchase, add them to your cart, and proceed to checkout.
5. What payment methods does Belona accept?
We accept all major credit and debit cards, American Express, Apple Pay, Diners Club, Discover, JCB, Mastercard, Paypal, Venmo and Visa.
6. How can I track my order?
Once your order has shipped, you will receive a shipping confirmation email with tracking information. You can also Track your Order directly through our website.
7. What are the shipping options available?
We offer standard shipping option. Order Under $100, the shipping fee is $10. For Order Over $100, the shipping fee is $25.
Returns and Exchanges
8. What is Belona's return policy?
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return unworn and unused items within 30 days of delivery for a full refund or exchange. For More Details please refer to our Refund Policy.
9. How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer support team at support@belona.shop. Be sure to include your order number and reason for return or exchange in your email.
Product Information
10. Are your ties made from sustainable materials?
We are committed to sustainability and offer ties made from eco-friendly materials whenever possible. Look for product descriptions for specific details on materials used.
11. Do you offer custom or personalized ties?
At this time, we do not offer custom or personalized ties. However, we continuously update our product selection to offer a variety of styles to suit different preferences.
Privacy and Security
12. Is my personal information secure with Belona?
Yes, protecting your privacy and ensuring the security of your personal information is a top priority for us. Please refer to our Privacy Policy for more details on how we safeguard your data.
Still Have Questions?
If you have any questions that were not addressed here, or if you need further assistance, please don't hesitate to contact our customer support team at support@belona.shop. We're here to help make your shopping experience with Belona enjoyable and hassle-free.
Thank you for choosing Belona - where style meets sophistication.
General Questions
1. What is Belona?
Belona is an online store specializing in premium quality ties for men. We offer a curated selection of ties crafted from the finest materials, designed to complement various styles and occasions.
2. How can I contact Belona for assistance?
You can reach our customer support team via:
Email: support@belona.shop
Phone: +1 7869 276952
3. Where is Belona located?
Belona operates online, with our headquarters located at: 223 Bedford Ave, Brooklyn, NY 11211, United States
Ordering and Shipping
4. How do I place an order?
To place an order, simply browse our website at www.belona.shop, select the items you wish to purchase, add them to your cart, and proceed to checkout.
5. What payment methods does Belona accept?
We accept all major credit and debit cards, American Express, Apple Pay, Diners Club, Discover, JCB, Mastercard, Paypal, Venmo and Visa.
6. How can I track my order?
Once your order has shipped, you will receive a shipping confirmation email with tracking information. You can also Track your Order directly through our website.
7. What are the shipping options available?
We offer standard shipping option. Order Under $100, the shipping fee is $10. For Order Over $100, the shipping fee is $25.
Returns and Exchanges
8. What is Belona's return policy?
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return unworn and unused items within 30 days of delivery for a full refund or exchange. For More Details please refer to our Refund Policy.
9. How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer support team at support@belona.shop. Be sure to include your order number and reason for return or exchange in your email.
Product Information
10. Are your ties made from sustainable materials?
We are committed to sustainability and offer ties made from eco-friendly materials whenever possible. Look for product descriptions for specific details on materials used.
11. Do you offer custom or personalized ties?
At this time, we do not offer custom or personalized ties. However, we continuously update our product selection to offer a variety of styles to suit different preferences.
Privacy and Security
12. Is my personal information secure with Belona?
Yes, protecting your privacy and ensuring the security of your personal information is a top priority for us. Please refer to our Privacy Policy for more details on how we safeguard your data.
Still Have Questions?
If you have any questions that were not addressed here, or if you need further assistance, please don't hesitate to contact our customer support team at support@belona.shop. We're here to help make your shopping experience with Belona enjoyable and hassle-free.
Thank you for choosing Belona - where style meets sophistication.